Help Desk Information
information for staff
List of decline codes and meanings for 2025 Use the link below (decline codes article 2025) to be able to open the ? next to the code for explanation of th...
Fri, 22 Aug, 2025 at 11:10 AM
According to Chloe, there is a Spanish Translation being worked on for the F2 - BTL (Born to Learn) curriculum. The timeline, barring any set-backs, schedul...
Fri, 27 Jun, 2025 at 10:16 AM
Jose posed this question: if a program makes it clear that they are interested in using our resources but not necessarily being a PAT affiliate, can we skip...
Tue, 26 Aug, 2025 at 9:05 AM
Please be sure to relay all international program inquiries to Patty V. (on EMR Diagram). She will be the one to help them decide the best engagement option...
Wed, 23 Jul, 2025 at 12:39 PM
I heard back from VT (see resolved ticket 465). There is a parent satisfaction survey listed in VT this is NOT the same as the parent satisfaction on the po...
Fri, 27 Jun, 2025 at 10:07 AM
Please know that data support staff will have access to reporting and will be able to produce reports. They aren't losing access to the data, just how t...
Tue, 8 Jul, 2025 at 11:09 AM
You may either purchase Night Out tickets on-site when you arrive or within the registration. To do so in your registration with a personal credit card, you...
Wed, 16 Jul, 2025 at 11:01 AM
Notices of renewal sent July 1 2025 ACTIVE SUBSCRIBER PROGRAMS: SPR Portal is Open! Submission Deadline: SEPTEMBER 30TH [*data('first_name...
Tue, 1 Jul, 2025 at 9:34 AM
I just wanted to add to what Lisa shared below and point you to where you can find all the APR Portal resources: O.L.I.V.E.R. > State and Country Office ...
Wed, 23 Jul, 2025 at 12:38 PM
On 6/16/2025 Visit Tracker confirmed that Central time is the time zone used by the Visit Tracker server.
Fri, 27 Jun, 2025 at 10:08 AM